ONTAP Hardware

About "X315A-R6" error

BKSS

Nice to meet you, I have a question here because an error has occurred in the following equipment and I can not solve it myself.

========================================

Equipment used :FAS2240 , DS4246

Error HDD:X315A-R6

 ONTAP 8.1

========================================

1, When the above HDD is installed in DS4246 and booted, the following error occurs

Is displayed, and when I use "sysconfig -v", it says "Failed".

========================================

[localhost:diskown.errorDuringIO:error]: error 3 (disk failed) on disk 5000C500:84C57BEB: 00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000 (S/N N/A) while opening disk
[localhost:diskown.errorDuringIO:error]: error 3 (disk failed) on disk 5000C500:851579A7: 00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000 (S/N N/A) while opening disk
[localhost:diskown.errorDuringIO:error]: error 3 (disk failed) on disk 5000C500:84C02223: 00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000 (S/N N/A) while opening disk
[localhost:diskown.errorDuringIO:error]: error 3 (disk failed) on disk 5000C500:85283337: 00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000 (S/N N/A) while openingadd host 1

==================================================

*> sysconfig -v

ID Vendor Model FW Size
01.0 : NETAPP X315_SMEGA04TA07 NA02 3807.8GB (7814037168 520B/sect) (Failed)
01.1 : NETAPP X315_SMEGA04TA07 NA02 3807.8GB (7814037168 520B/sect) (Failed)
01.2 : NETAPP X315_SMEGA04TA07 NA02 3807.8GB (7814037168 520B/sect) (Failed)
01.3 : NETAPP X315_SMEGA04TA07 NA02 3807.8GB (7814037168 520B/sect) (Failed)

==================================================

Also, I usually use "X477A-R6" etc., and in that case, such an error does not occur.

 

Please help me.

1 ACCEPTED SOLUTION

Ontapforrum

Looks like the given drive part-number (X/SP-315A-R6/X315_SMEGA04TA07/4TB/NA02) has higher failure rate compared to other drive models

 

https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/987876
987876 - Slightly higher failure rate on some drive models due to firmware bugs (workaround-none)

 

https://mysupport.netapp.com/site/downloads/firmware/disk-drive-firmware
(Firmware seems up-to-date-na02)

 

You mentioned 8.1 (That's end of all support)


Some pointers:
1) Please check out the hardware matrix for this drive here and supported OS:
https://hwu.netapp.com/Drives/Index?Source=NSS&PartNo=X315A-R6

2) Ensure DQP is installed
Disk Qualification Package (DQP)
https://library.netapp.com/ecmdocs/ECMP1196912/html/GUID-0989805D-91CF-4930-BBA9-03241EC490CB.html

3) Try to unfail the failed drives using the following command:
https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS/How_to_unfail_a_disk

4) If unfailing the disks does not help, reseat all the failed drives.

5) If none works, then unfortunately you will need to replace those faulty drives.

View solution in original post

1 REPLY 1

Ontapforrum

Looks like the given drive part-number (X/SP-315A-R6/X315_SMEGA04TA07/4TB/NA02) has higher failure rate compared to other drive models

 

https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/987876
987876 - Slightly higher failure rate on some drive models due to firmware bugs (workaround-none)

 

https://mysupport.netapp.com/site/downloads/firmware/disk-drive-firmware
(Firmware seems up-to-date-na02)

 

You mentioned 8.1 (That's end of all support)


Some pointers:
1) Please check out the hardware matrix for this drive here and supported OS:
https://hwu.netapp.com/Drives/Index?Source=NSS&PartNo=X315A-R6

2) Ensure DQP is installed
Disk Qualification Package (DQP)
https://library.netapp.com/ecmdocs/ECMP1196912/html/GUID-0989805D-91CF-4930-BBA9-03241EC490CB.html

3) Try to unfail the failed drives using the following command:
https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS/How_to_unfail_a_disk

4) If unfailing the disks does not help, reseat all the failed drives.

5) If none works, then unfortunately you will need to replace those faulty drives.

View solution in original post

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