We are thinking about purchasing a surplus FAS2650 from a 3rd party. The unit is new and includes a sales order. Will we be able to get the license keys by going to the InstantAccess site and entering the sales order # and access key IDs or is that tied to the original purchaser?
I believe it is tied to the unit. If NetApp originally sold to the third party they should be able to transfer the registation to you. They should be able to handle that and work with the NetApp sales team if needed. If you run into problems I'd ask them directly.
Let us know if you get stuck and we'll see if we can point in the right direction or poke someone to help you directly.