How to log into Service Interface.

Question

Hi guys,

We have a Netapp 5350 0833 that we were given by one of our clients.  I am trying to factory reset the thing so I can see if it would be worth using.  I am using hyper terminal and got up to the Service Interface password screen.  From a quick google I saw that this password usually doesn't change and should be SPRIentry.  I tried that to no avail.  Does anyone know if this is the correct password or how i could get in to reset this.  I am not worried about data loss either.  Thank you in advance!

NetApp_RZ · Accepted Answer

For E-Series we don't supply the shell credentials without a service ticket.

Depending on system type and firmware, the password could be changed from our normal credentials.

Also depending on system type and firmware, the method to wipe the system clear of config can be different.

To assure proper guidance for both of your situations, I would suggest opening a support ticket and we will be happy to guide you through the process.

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