“A satisfied customer is the best business strategy of all”
At NetApp, we couldn't agree more with Michael LeBoeuf's quote.
With the formation of NetApp’s Knowledge Domain Experts (KDEs) Team, the Knowledge Base Team and KDEs began brainstorming and working on how we can further improve our customers’ self-service experience in finding the Solutions and Answers they are looking for.
Early 2021, we were excited to present the first set of Interactive Workflows in the Knowledge Base:
Upgrade ONTAP software/Service Processor Firmware/Switch configuration
Brocade Switch Troubleshooting Workflow
Host TS Workflow
These interactive workflows provide customers the convenience of finding articles related to one topic within the same location.
With the feedback and learning received, we continued working on interactive workflows for many more troubleshooting and resolution guides, expert recommended topics, and top support-related content.
Here are the three Interactive Workflows recently added to the Knowledge Base:
Issues with Volume move
This Interactive Workflow helps with solving issues related to moving volumes in ONTAP 9 and covers issues that may arise in any of the three stages:
Before you move a volume
During the process of moving a volume and
After moving a volume
The Interactive Workflow provides information on 7MTT processes:
ONTAP releases supported by 7MTT
Comparison of CFT and CBT
Preparing for migration
Migrating data and configuration
How to collect data from an ATTO FibreBridge
This applies to the following and describes how to view, collect and send the Event Log, Core File or FC Core of an ATTO FibreBridge:
ATTO 6500N FibreBridge
ATTO 7500N FibreBridge
ATTO 7600N FibreBridge
Do check out the Interactive Workflows hub page to view all the workflows added to the Knowledge Base.
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