The new NetApp Community is LIVE I'm happy to welcome you to the new NetApp Community! Our migration seems to have gone smoothly and the site is open again for business. We're still tidying up a few things, but if something seems out of place let me know. Account problems or missing content are key. Report issues here:…
Recognition matters most when it reflects real impact. That is why NetApp Knowledge Base receiving the NiCE AI Innovation Award for Knowledge Management (KM) is more than a milestone—it is a signal of how AI is reshaping the way organizations create, connect, and deliver knowledge. For us, this recognition also reflects…
At NetApp, our mission is simple: Empower customers to find the information they need with minimal effort. We know that timely, relevant information is key to leveraging your cloud solutions to their fullest potential. That’s why we’re excited to introduce the Cloud Customer Success Hub—your one-stop resource for…
San Jose, CA – April 2026 – NetApp is honored to be named a Silver Award winner in the 13th Annual 2026 Globee® Awards for Excellence, a globally participated program that recognizes achievements across industries. This recognition highlights NetApp for its contributions to excellence for enabling Generative Artificial…
The NetApp KBTV YouTube channel prioritizes customer self-service and aims to deliver exceptional video content created by NetApp's Technical Experts and Knowledge Domain Experts. The channel covers a wide range of topics on NetApp Products and Services, providing technical insights, learning resources, and support-related…
San Jose, CA – January 29, 2026 – NetApp has won two Silver Stevie® Awards – one in the Best Use of AI in Customer Service and one in the Best Use of Chatbots or AI Assistants in Customer Service categories in the 20th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the…
Now APIs are at your fingertips - access and use APIs on demand We’re excited to introduce our new API Catalog on the NetApp Support Site, designed specifically for our customers and partners. This powerful tool allows you to access and utilize a variety of APIs “on demand,” streamlining your workflows and enhancing…
Have you tried the generative answering (GenAI) capability in our Support Site Search? This award-winning state-of-the-art feature is designed to provide you with high-quality, AI-generated answers, improving search result accuracy and making your search experience more efficient and effective. What is Gen AI Search? Learn…
The weekly releases included the following features and enhancements. You may need to log on to see features: Various * Feature description: Various features and bug fixes launched. * Releases included: * Elio and Search (Coveo Generative Answer/Gen AI)- various enhancements * Non-technical feedback form - various updates…
August 21, 2025 San Jose, CA The NetApp® Support Site won an Association of Support Professionals Best Support Website in 2025 award for the eighth year in a row. The Association of Support Professionals (ASP) has held this competition for over 20 years. It has changed in that time to keep pace with ever-evolving…
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