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Trying to pull files from FAS 3270

JLogan3o13

I am in a unique position, and am hoping someone can provide some guidance. A customer of mine had a server hosted by another company. Said company shuttered its doors unexpectedly, leaving my customer unable to get to his data. I have, with the hosting companies permission, obtained the natapp appliance on which the VM in question was sitting.

My thought was, if I can get the appliance up to where I can access volumes, I can pull the VM files off the storage and then import into my own vCenter. Then I would not need to worry about getting the ESX hosts (which I also have) up and talking to the appliance for vCenter.

I have been able to cable it up, and get in through the console cable in a putty session. From here I booted OnTap. I can see under network interface show what I assume is the management port (e0M). What I need to do is find a way to ip this appliance to my network so I can pull the VM files from it. I have a cable plugged into e0a, but if I do network interface show e0a I get "There are no entries matching your query"

I am not a netapp guy by any means, I work almost completely in the VMware space with EMC storage. Am hoping someone can walk me through getting this appliance IP'd so I can pull the necessary data off.

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Accepted answers

AlexDawson

Hi there!

Are you still interested in moving this to resolution? It looks like this system is in an unknown and incorrectly running state.

As you are not the original purchasor, our support center will not be able to assist.

I suggest either engaging with a NetApp Partner in your region who can provide professional services (list at https://partner-connect.netapp.com/en/partner-directory) or sending the system to company like Kroll who can do specialised recovery from ONTAP systems. I'm inclined to suggest the Kroll, as at this point, the data integrity may be compromised.

Hope this helps!

All comments

SpindleNinja

You'll probably end up needing to re-ip more than just e0M and e0a, Can you post the output of

"rdfile /etc/rc"

from each controler?

note: i'm assuming this is a 7mode system.

JLogan3o13

I get that rdfile is not a recognized command...

I just closed the putty session and logged back in, and now see this, which scrolled by too fast last time for me:

Password:

******************************************************

* This is a serial console session. Output from this *

* session is mirrored on the SP console session. *

******************************************************

***********************

** SYSTEM MESSAGES **

***********************

The contents of the root volume may have changed and the local management

configuration may be inconsistent and/or the local management databases may be

out of sync with the replicated databases. This node is not fully operational.

Contact support personnel for the root volume recovery procedures.

SpindleNinja

Oh. looks like Clustered though...

Can you run these?

version

cluster show

network interface show

JLogan3o13

Version shows the error:

(vserver services ndmp version)

Error: show failed: database sequential_identifier_byname is not open

cluster show comes back with "show is not a recognized command"

I did a cluster ? and see the following options:

create Create a cluster
date> Manage cluster's date and time setting
join Join an existing cluster using the specified
member's IP address or by cluster name
setup Setup wizard
statistics> Display cluster statistics
time-service> Manage cluster time services

I did a cluster date show and get the following:

Node Date Time zone
--------- ------------------------- -------------------------
RCISTORE-01
8/14/2019 15:36:30 -04:00 America/Detroit

network interface show gives me what I am assuming is the console connection (e0M):

Logical Status Network Current Current Is
Vserver Interface Admin/Oper Address/Mask Node Port Home
----------- ---------- ---------- ------------------ ------------- ------- ----
RCI_Communications
Reliant-01 up/down 10.22.20.11/24 RCISTORE-01 e0M true

AlexDawson

Hi there!

Are you still interested in moving this to resolution? It looks like this system is in an unknown and incorrectly running state.

As you are not the original purchasor, our support center will not be able to assist.

Hope this helps!