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DM5000H Storage with Ontap 9.7 with information alert led amber

ahmar

Hi Team,

We have new storage configured and all looks good but we have an information alert led amber.

This appeared once we had down a power cyle of the system and reseated one of the power supply and the controller.

No fault as per logs and ,Kindly advice

regards

ahmar

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10.2._20200716_140404.txt

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ahmar

Hi Team,

Finally issue solved after Power cycle of the Storage System. No further amber Led.

All appears green.

Thanks all for the advice and input

All comments

Ontapforrum

Most likely - "Uncleared alarm set on the shelf" .

Looks like it is a Lenovo Hardware running ONTAP software. Interesting, I am sure there is a Lenovo Support for this hardware ? Have you tried reaching out to them first. In case they direct you to NetApp, then please raise a ticket with NetApp support.

ahmar

Hi, Lenovo support seems to be clue less after exchange of emails, that's why I came to Netapp forum.

Comment from lenovo support >>With all this being said, I would like to know if it would be possible
to run the following set of commands that may give us a better hint on
what exactly is causing the amber LED to show up:

::>set -priv advanced
::*>system controller fru led show >> didnt work

Command not supported on this platform.
Use this command instead: system controller service-event show

::*>system controller service-event show

This table is currently empty

Now is there a way to clear "Uncleared alarm set on the shelf" as you mentioned?

Additionally i found the attached article. If you can check this.

Highly appreciate your input.

Thanks

Alert LED turned ON a Shelf without any other observed fault or DC UNDER VOLTAGE messages.pdf

Ontapforrum

Let me take a look.

In the mean time, could you quickly give the output of this command:

Get to the Node-shell:
::> node run -node <node>
Node> storage show fault -v

Look under the Power Supplies: Element Status section.

Following is the output from one of our filer Node:

Power Supplies:
Element Status Status Bytes Status Descriptions
1: OK 01,00,00,A0 RQSTED ON
2: OK 01,00,00,A0 RQSTED ON

ahmar

This is already executed and and attached is the output, nothing found.

Power Supplies:
Element Status Status Bytes Status Descriptions
1: OK 01,00,00,A0 RQSTED ON
2: OK 01,00,00,A0 RQSTED ON

10.2._20200716_140404.txt