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One or more vCenter instances cannot be reached, causing some information to be unavailable.

SHINSASA

We setup to NetAppHCI 1.8P1 on H300E/S.

NDE normaly finish and looks ok.

We running few weeks.

But I logged in mnode today.

"One or more vCenter instances cannot be reached, causing some information to be unavailable."

appear GUI.

We check ESX OK (PowerON) and accessble of ICMP.

vCenter GUI looks ok( Both (two) esx server running)

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Accepted answers

elementx

You could upgrade HCC to a newer release (if you don't have the latest) see "vCenter communication resiliency" in:

https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/Management_services_for_Element_Software_and_NetApp_HCI/NetApp_Hybrid_Cloud_Control_and_Management_Services_2.16.66_Release_Notes

If HCC upgrade doesn't help, contact Support.

All comments

SHINSASA

We got some screenshot.

How can we resolve this issue?

Best Regards,

elementx

You could upgrade HCC to a newer release (if you don't have the latest) see "vCenter communication resiliency" in:

If HCC upgrade doesn't help, contact Support.

SHINSASA

Hi, elementx

Thank you for yuor reply.

OK we understood.

We are upgrading now from mnode GUI(hcc).

mnode version

from 2.13.38

to 2.16.66

See you later.

SHINSASA

Hi, elementx.

We resolved this problem by hcc upgrade(mnode upgrade).

("One or more vCenter instances cannot be reached, causing some information to be unavailable.")

Thank you so much.

We could not see cluster information before upgrade.

But after upgrade we could see cluster information and no alerts on GUI.

Thank you for your coporation.