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Tech Case was not auto generated for node reboot.

RaviK7

Hello Team,

One of my customers faced an issue for node reboot but the auto case was generated. As per the support team, auto supports are not eligible for case creation for “HA Group Notification (CONTROLLER TAKEOVER COMPLETE REBOOT) NOTICE”.

can we prioritize this ASUP message and add it to the ASUP alerts for auto case creation.

Regards

Ravi Kumar

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Accepted answers

loganb

hello Ravi,

can you provide the case #?

The callhome for CONTROLLER TAKEOVER COMPLETE REBOOT is callhome.sfo.takeover
https://mysupport.netapp.com/site/bugs-online/syslog-translator/details?eventId=5e85e6b042b1b9507480638f

this means

Ems Identifier	callhome.sfo.takeover.reboot
Syslog Message	Call home for CONTROLLER TAKEOVER COMPLETE REBOOT
Severity	NOTICE
Description	This message occurs when takeover of the HA partner is successful. The takeover occurred because of an administrative reboot on the HA partner. If your system is configured to do so, it generates and transmits an AutoSupport (or 'call home') message to NetApp technical support and to the configured destinations. Successful delivery of an AutoSupport message significantly improves problem determination and resolution.

this event will generate for many reasons including:

- manual shutdown

- manual reboot

- manual takeover

for a panic or other disruption, a different callhome is sent and will generate a case. it wont for a manual takeover or reboot.

there are other ways to be alerted for this specific event if you'd like through Active IQ unified manager or within ONTAP's feature called event notifications. EMS configuration

All comments

loganb

hello Ravi,

Ems Identifier	callhome.sfo.takeover.reboot
Syslog Message	Call home for CONTROLLER TAKEOVER COMPLETE REBOOT
Severity	NOTICE
Description	This message occurs when takeover of the HA partner is successful. The takeover occurred because of an administrative reboot on the HA partner. If your system is configured to do so, it generates and transmits an AutoSupport (or 'call home') message to NetApp technical support and to the configured destinations. Successful delivery of an AutoSupport message significantly improves problem determination and resolution.

this event will generate for many reasons including:

- manual shutdown

- manual reboot

- manual takeover

for a panic or other disruption, a different callhome is sent and will generate a case. it wont for a manual takeover or reboot.

there are other ways to be alerted for this specific event if you'd like through Active IQ unified manager or within ONTAP's feature called event notifications. EMS configuration

loganb

you would have to review the Partner EMS events to see what started the takeover

RaviK7

Case ID : 2008966386

Non-Tech 41927769