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Autosupport SMTP Auth

Krish7

Hello All,

As part of security hardening, our Messaging team, has implemented SMTP authentication now, so from now on if we need to send any auto support, we need to have a technical user to authenticate with Mail server to send out the emails, but I am not sure if the ONTAP support SMTP auth, currently we are not allowed to use HTTP or HTTPS (even thought they are more secure then SMTP) I have not seen any document saying so (tr-4444), has anyone experienced this ?

Does ONTAP (9.5) supports SMTP auth for autosuport.

Any response is highly appreciated.

Thanks

Krish

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andris

OK. In case you want to bring this up with your NetApp representative:

Bug 1098213 Feature request: SMTP STARTTLS support for ONTAP AutoSupport

Here are your options (in preferred order):

HTTPS (TCP/443) to support.netapp.com
HTTPS via a configured proxy (simple authentication supported, if needed) to support.netapp.com
Arrange for a "SMTP whitelist sender" exception for the ONTAP clusters - the allowed destinations can be locked down to autosupport@netapp.com, any external support partner e-mail destinations or internal e-mail destinations.

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tahmad

SMTP protocol can be used.

Setting up AutoSupport

Krish7

Hi, thanks for your response, sorry for the confusion, it's not the SMTP protocol the issue here, we are using it and working fine previously, now email team has introduced a policy, that every email or system alerts are to be authenticated on the email servers, to all the alerts out (security), so now we have been forced to the same for our autosupport to be authenticated and to my knowledge there is no option in autosupport modify , so we our question was does NetApp supports SMTP authentication.

It's SMTP authentication not the protocol the concern here.

Thanks

Krish

tahmad

SMTP auth for autosupport is supported.

Please refer to this document for more information:

[-mail-hosts <text>, ...] - SMTP Mail Hosts

Use this parameter to specify up to five SMTP mail hosts through which AutoSupport messages are sent out.

system node autosupport modify

Krish7

hmm......ok let me ask like this, can you get SMTP auth for autosupport using a USER ?

So instead of whitelisting the mgt ip, they want to use USER account to verify.

Hope I am clear now... it's not about SMTP Mail Hosts , it's about the authentication against a user.

Thanks