Configuring netapp autosupport via SSL and STARTTLS

[#1]

Hello, a client wants to validate the requirements to configure the autosupport, the client has a mail server that requires connection via SSL and STARTTLS, similar to a gmail account. He says that it is not possible to activate mail relay. Is there any configuration that we can have as an alternative?

[#2 · Accepted solution]

SMTP AutoSupport does not support SSL/STARTTLS.

Consider configuring AutoSupport to use HTTPS to send to NetApp.

There is no other solution for internal AutoSupport SMTP to their own e-mail destinations.

[#3]

Here is some details about autosupport requirements.

https://library.netapp.com/ecmdocs/ECMP1636037/html/GUID-46433D3E-7EB3-4C17-B097-1380FC0FB55D.html

I'll strongly recommend you using HTTPS, which enable Autosupport OnDemand.

SMTP settings should be is based on your mail server reqirements and you have to meet that.

in some case from address have to have to be a valid email address in the server (not just hostname@domainname)

and you can use the following command to rest the mail delivery to netapp as well as your client's mailbox

::> system autosupport invoke -node * -message test -type test

If you use HTTPS to deliver the mail to NetApp and SMTP to Storage Admin's mailboxes.. 

both status will report in "sutosupport history show" command.

Robin.

[#4]

Thank you all for your comments.