E series storage factory default

[#1]

Hi all,

we have E2724 in our demo pool available for partners. Storage is returned to us with changed management IP and storage password assigned often. Is there some procedure to quickly reset controllers to factory default state?

Thx in advance

Josef

[#2]

Josef

here are the command line parameters

Command line 10.x

clear storageArray configuration [all | volumeGroups]

Command line 11.x

set storageArray resetConfiguration=true;

Penelope Carr

NetApp

[#3]

Your best bet might be to set up an in-band management station to which you will cable the returned hardware to.  You would have to invest in the appropriate HBA for your management station, though.

[#4]

Thx you both, but this does not work if you have password stored in controller or if access LUN is deleted. First I need to clear password and then setup new IP address. I can do it using serial port, but not on NetApp, because lack of documentation... Sun (Oracle) and IBM has this well documented. Unfortunately on Netapp box those steps not working. What commands I can use in VxWorks shell to reset password and set IP?  NetCfgShow, netCfgSet are useless.

[#5]

I know it is a little late in replying but did you ever get this fixed?

[#6]

I am curious about this as well. I have E2624 with LSI HBA controllers. LSI was no help, they refered me here. There is a Service Interface available through the serial port. I don't believe the password is a configurable, set at the factory by the manufacturer, and this is where i need to go inorder to reset the management IP addresses to DHCP. This interface would be very similar to Dell PowerVault MD3000, but the passwords are specific to the manufacturer. Any thoughts on what the NetApp password might be?

[#7]

Here are the default settings for the serial port, they are not configurable.  This port is generally used by NetApp when troubleshooting the systems.

login name ******

password ********

If you require anything else please let me know.

Re: E series storage factory default

Penelope “Penny” Carr

NetApp Inc.

Advanced Consulting Services

914-439-4911 (24x7)

penelope@netapp.com<mailto:penelope@netapp.com>

Re: E series storage factory default

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[#8]

Hi Penelope, the login/password is really just stars or it was censored by forum?

thanks

[#9]

Hello, 

I found this old topic. I have a question  regarding to service interface login?

What is the factory default password?

Press within 5 seconds: <S> for Service Interface, <BREAK> for baud rate
urrent date: 07/24/14  time: 20:15:13

Enter Password to access Service Interface (60 sec timeout):
Password incorrect

Enter Password to access Service Interface (60 sec timeout):
SPRI Password input timed out

 SPRI login failed.

[#10]

Hi,

Please raise a support ticket with NetApp.

Thanks