E-Series, SANtricity and Related Plug-ins Discussions

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Reset administrator account or factory reset

I recieved a new NetApp E2812 and have used QuickConnect to do the inital configuration. I then connected it to our network and have tried to upgrade firmware and other tasks. For some reason the Administrator password that I set during the QuickConnect configuration is not being accepeted.

 

How do I reset this password? Or reset the NetApp back to defaults?

 

I have connected to the NetApp Controller A by console cable and it's just showing 'eos-a login:'. I've tried logging into this with credentials but no joy. 

 

Please help!

8 REPLIES 8
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Re: Reset administrator account or factory reset

The only doc I could find on resetting the admin password on an eseries is internal.  Could just be faster for you open a support ticket.   

The quick setup on the 2800 series is just admin and you set the password.     

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Re: Reset administrator account or factory reset

I have raised a support case. Hopefully they get back to me soon. Do you know how to factory reset?

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Re: Reset administrator account or factory reset

You need console access with a valid login.     There's no button on it or anything. 

 

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Re: Reset administrator account or factory reset

I have console access. It's asking for an eos-a login? I've tried the password I created in the QuickConnect but that didn't work. Are there default credentials for this? I've searched everything for what the eos-a login could be and it's not mentioned anywhere. 

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Re: Reset administrator account or factory reset

hello guys, did anyone have an answer on how to reset the admin password?

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Re: Reset administrator account or factory reset

The resolution for me turned out to be really simple, I needed to use the username admin and not Administrator.

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Re: Reset administrator account or factory reset

ok using admin user what would be the password? because the client forgot the password he set and needed to know which procedure to recover

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Re: Reset administrator account or factory reset

Hi @dhazevedo 

please raise a support case to have the password reset

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