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ONTAP Associate - Learning Path

andreaba

Good morning.

I'd like to take the following training course, which I've seen is free: ontap-associate

I signed up with a guest account, but I can't access this course.

I've searched, but I haven't seen any restrictions regarding account types.

If I try to register directly for the entire course, I get this error: (120444) User record doesn't exist. Please contact system administrator.

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Accepted answers

Nita5

Hello there, I just checked, and my team confirmed that you were able to complete some training yesterday.

Let me know if you have any other questions.

All comments

Nita5

Good morning!

Guest accounts do have access to all WBTs. It looks like you just created your account today. Access can take a few hours.
You can try clearing your cache and logging back in to http://learningcenter.netapp.com.

If you are still having trouble, please reach out again.

andreaba

Hi. I created the account about 24 hours ago. I tried deleting cookies and logging in again, but nothing happened.
I contacted support, but it seems my learning account isn't there.

Nita5

Hello there, I just checked, and my team confirmed that you were able to complete some training yesterday.

Let me know if you have any other questions.

andreaba

I confirm that support resolved everything via ticket. I hadn't been able to update the post yet.

Kasazza

Hello,
I am stuck at the same point: account created last friday, after the weekend with my account I still cannot enroll the WBT because of the same error. Probably I still have not got any "NetApp Support Site ID"
I have reached the "Non-Technical Case" web page: can you confirm I have to create a case to have my account linked to a NSS Id?