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Convert DS4243 to FAS2240-4 single controller

Kavin

I used FAS2240-2 controller into the DS4243 shelf, but it show

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PANIC : The FASXXXX:code(1) is not a supported platform

version: 8.1.4P7: Fri Nov 21 02:12:14 PST 2014
conf : x86_64
cpuid = 0
Uptime: 1s

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somebody know how can it work?

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Accepted answers

Kavin

I found the problem!!
Must used the DS4243 shelf after 2012-11,
P/N:430-00025
or
P/N:430-00061

Can't used DS4243 shelf before 2012-11,

like P/N:430-00048

All comments

aborzenkov

You need to open case with NetApp support. It may be solved by SP firmware update, but it sounds like you may need replacement.

Kavin

Thanks for your relpy,

DataONTAP is 8.1.4P7

SP is 2.2.1

BIOS is 8.2

It is compatible

Kavin

I found the problem!!
Must used the DS4243 shelf after 2012-11,
P/N:430-00025
or
P/N:430-00061

Can't used DS4243 shelf before 2012-11,

like P/N:430-00048

jeromeibanes

Is there any way to make this work with a 430-00048? What are the differences with the ones manufactured after 2012-11?

jeromeibanes

Or perhaps you are implying that FAS2240-4 are built off DS4246 and not DS4243?

But then it would accept 6Gbps drives, but hardware universe shows that it only handles 3Gbps drives.

If not, then it should be possible to modify the DS4243 to accept a 2240-4 controller.

jeromeibanes

Or could it be that the shelf id wasn't set to zero?

AlexDawson

For the benefit of anyone who finds this topic - the difference between the two models is that the newer one has a re-designed midplane PCB which allows greater airflow to the devices in the IOM/PCM slot to handle the slightly increased cooling required for the embedded controllers vs SAS expanders.

There is no way to force it to run in the older enclosures - with access to the developer resources, I have tried. ONTAP checks the part number at boot and refuses to boot in the older one.

Yes, all very complex, but this is why we don't support converting a shelf to a controller, only the other way around.