2012-01-17 06:07 AM
It's been some time since I needed to access the BMC so I don't know when this broke but when I try to use Putty to get access, I receive the following error . . .
Network Error: Connection timed out
I get this error no matter where I am connected in our network, even when on the same switch where the BMC is located.
Also, I can console directly into the controller and get access to system console but can't get to BMC from there.
Any assistance would be greatly appreciated.
2012-01-17 11:40 AM
Does this NetApp have a BMC module? Different controller models have different out-of-band management (OOB) modules. The OOB module could be called bmc, sp or rlm. I would recommend typing the following commands into the console:
This should help you identify which type of module the NetApp is using. It should also provide you with the IP address information for the interface as well as a link status. If autosupport is configured on the NetApp and the RLM/BMC/SP is authorized to send email through the outbound email server, you should be able to replace "status" with "test" to confirm that the interface can access the network.
After that, I recommend confirming basic IP connectivity.
1. Does the RLM/BMC/SP respond to ping? If not, is the switch port 10/100Mbps (most OOB interfaces today only support 10/100Mbps). Are the IP address, netmask, and gateway correct? Etc.?
2. Are you connecting via SSH (RLM/BMC/SP modules do not support telnet)
Please let me know if this helps.
2012-01-17 12:10 PM
Thanks for responding.
Yes, I do have the BMC module. The 'bmc status' command gives me just what you would expect. There is no RLM module and the 'sp status' command returns 'sp not found'.
Yes, I can ping the BMC with no problem. I have two controllers and can ping the BMC on both. And yes, I am using SSH.
One thing I didn't think about was port speed so we will run some tests to see if that has any effect. I'll post here when I have those results.