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Integration between OCI and ServiceNow?

Hello,

I'm curious if there is any detailed documentation available on integrating OCI with ServiceNow.  Possibly on how to import data from OCI into ServiceNow?

 

I found the below pdf, but we are looking for something with more specific details.

 

http://www.netapp.com/us/media/cs-oci-and-servicenow.pdf

 

Thank you!

Julia

Re: Integration between OCI and ServiceNow?

to be honest, not so sure about this. but maybe u can check with our SE team?

Re: Integration between OCI and ServiceNow?

Hey Julia,

 

OCI has a few different data flows:

 

OCI DWH - if you are more comfortable with SQL, and you are looking to pull longer term capacity and/or performance data, this is a good option

 

OCI REST API - if you want to work with OCI's near real time view of your environment, including all the performance samples that OCI stores, this is a good option

 

OCI's SNMP/Syslog support - if you want OCI to push incident notification as they happen, this may be the glue

 

So, in my weird role as a generalist OCI SE, I haven't had too many in depth involvements with OCI customers integrating with Service Now as I don't actually "own" specific accounts, but my understanding is that diffferent customers prioritize different goals for their ServiceNow integrations, and some are using multiple data feeds for a best of breed solution.

 

I will see if I can get some our of PS folks with more familiarity to weigh in

 

Matt

Re: Integration between OCI and ServiceNow?

I believe this is something that NetApp IT is doing.  Perhaps @stetson knows who to contant.

 

Andrew

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Re: Integration between OCI and ServiceNow?

I have indeed spoken a lot about this.  I will defer to the experts @tpass and @vj for who are the official owners of this integration.  @maryjol and her team too might be good references if needed.  Thanks!

Re: Integration between OCI and ServiceNow?

Thanks, everyone, for the input!  Any information you might be able to provide would be most appreciated.