2014-05-27 08:00 AM
Just installed VSC 5.0 on Server 2008 R2 and registered (using IP addresses for Plugin & vSphere - not hostnames) to a VCSA running vSphere 5.5.
When I login to the VCSA using a member of the Administrator role, there is no sign of VSC from the home screen, or any of the Actions menus. When logging in to the VCSA as email@example.com, I can see that the plugin is enabled (Administration > Client Plug-Ins), there is no VSC Icon on the home screen, however there is the NetApp VSC option available from the Actions menu; the problem is, if I attempt to "Update Host and Storage Data" I get an error: "Unable to connect to Virtual Storage Console server. Please make sure that the Virtual Storage Console sever is running".
I am certain this is a permissions problem, but for the life of me I can't figure out how to resolve it, from the VSC installation guide, I have downloaded the RBAC User Creator for Data OnTap, but I don't want to just start creating users & roles ad hoc. I don't even want to use anything to do with RBAC (yet), I would be happy at this moment in time to just be able to login to vSphere as a member of the Adminstrator role, and have access t the VSC plugin.
Can anyone shed some light on where I am going wrong?!
Message was edited by: Colin Birchall - Reason: spelling mistakes
2014-05-29 02:48 AM
I encountered "Unable to connect to Virtual Storage Console server"albeit working on a lab environment (vSphere 5.5 with Windows 2008 R2 vCenter and 7-Mode ONTAP 8.2.1 simulators). Like you VSC was visible, reportedly sucessful registration and NetApp privileges installed into vCenter.
Mine's now sort of fixed - I'd created a specific user role for registering plugins with vCenter that only has the Extension: Register, Unregister and Manage privileges and used that to 'successfully' register VSC. I went back and re-registered the VSC on the https://localhost:8143/Register.html url (capital R!) using the root firstname.lastname@example.org account and now VSC works (added controllers etc and optimised ESXi hosts)
The SSO admin is overkill and i need to go back and read the furnished material to confirm actual registration account requirements before I hit production. May be a starter that helps fix your issue.
2014-10-23 02:08 PM
Yes. Web Client only. From the web client, the plugin shows up and I can see my controllers, yet as soon as I transition from Details to Entities while creating a backup job, I get an Error "Unable to connect to Virtual Storage Console server. Please mae sure that the VIrtual Storage Console server is running" I get this every time, even when logged in as the SSO admin so I am pretty sure it isnt a rights issue. That said, I dont know WHAT the issue is so I suppose it could be rights related somewhere.
2014-10-23 02:20 PM
You need to check the logs. off the top of my head it sounds like a DNS or RPC issue. I noticed that you are using 2012 R2. Is firewall turned on locally on that server? Can you send me the output of the VSC log?
2014-10-23 03:48 PM - edited 2014-10-23 03:52 PM
My advice is uninstall the VSC. Make sure that you login as a local administrator to the W2K8 box that you are doing the install on and turn UAC off. Right click run as administrator. There is a KB that documents issues with installs with UAC turned on. Do not attempt to use a domain admin account. You can only access VSC 5.0 through the Web Client. If you still have the issue I would look at the vsc.log as Castrojsec suggested.