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SMVI 2.0 error in getting VM information

Hi Guys

I am getting this error when I try to do Add SFRS in SMVI 2.0 "Error in Getting the vm information" I have installed SFR agent on the server which I am trying to restore file from. all the VMs on the same IP range and subnet. Not sure where to look nothing on the google and on the forum

thanks for your help

Cheers
Ajay

ydk Former NetApp Employee

Re: SMVI 2.0 error in getting VM information

Just to confirm - are you getting this error in SMVI GUI when you are trying to create new SFR session or you are getting this error on the VM whuile using Restore Agent?

Re: SMVI 2.0 error in getting VM information

Thanks Ydk. your first guess is right.

When I go in Restore tab-->Single File Restore and click on Add, after entering  required info it gives me this error

thanks again

Cheers

ydk Former NetApp Employee

Re: SMVI 2.0 error in getting VM information

Okay! Here are two known scenarios when you can get this error:

1. You have not entered vCenter server info (IP, login) in SMVI setup page. SMVI needs vCenter IP address (or hostname) and credentials for proper VM lookup.

2. When you enter VM hostname but the hostname doesn't exactly match with the actual hostname. There is a known issue where SMVI seems to be doing case sensitive hostname comparison.

Hopefully following workaround should help:

1. Enter vCenter hostname/IP and credentials in SMVI setup screen.

2. Enter VM name as it appears in vCenter or if you want to use hostname, make sure you enter it exactly as it appears in the guest OS.

Re: SMVI 2.0 error in getting VM information

Thanks once again for been so quick in response

may I ask what do you mean when you say, "Enter vCenter hostname/IP and credentials in SMVI setup screen."

if you meant when I logged in to GUI interface of and it prompts for login creditionals? at that point I use domain/username and my password?

about your second point I select VM from list which is provided by the SMVI from drop down list?

also I just upgraded from SMVI 1.2 which was already installed!!

thanks

Cheers

ydk Former NetApp Employee

Re: SMVI 2.0 error in getting VM information

The vCenter information is on Setup screen. You can see the setup screen by clicking on Setup button after you login to SMVI GUI (using your domain login). On the setup page, under Basic tab, you should see vCenter section. Click the Edit button there and provide all the information in the dialog shown. Typically you would leave the port number as 443 which is default.

This vCenter info was optional in 1.2 but it is required for SFR in SMVI 2.0.

Re: SMVI 2.0 error in getting VM information

thanks again

Under setup -->Basic --> Vcenter server I have VC server name, Port number 443 and domain\username. it appears that information is there.

Do I need to login as that user which i used in v centre configuration as mentioned above or  any user appropriate permissions?

Cheers

ydk Former NetApp Employee

Re: SMVI 2.0 error in getting VM information

You don't have to use the vCenter login informaton when logging in to SMVI GUI. You should be able to login as any other user with appropriate permissions. Though SMVI internally will connect to vCenter using the credentials entered on Setup page.

Since you have correct vCenter information entrered, probably you are having some other issue. I would recommend opening a case and providing SMVI logs for further investigation.

Re: SMVI 2.0 error in getting VM information

thanks, can you please advise me where is logs location, so i start troublshooting?

thanks

ydk Former NetApp Employee

Re: SMVI 2.0 error in getting VM information

Just search for the log folders in your installation directory