Document Updated: December 2024
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The NetApp Support Owner's Manual (SOM) is a necessary guidance tool for customers and partners to improve their NetApp Support experience.
The SOM provides invaluable guidance on support, from managing account settings on the NetApp Support Site to managing support cases. It provides an overview of support offerings, guidance on leveraging Active IQ and AutoSupport, and explanations on how customers and partners can take advantage of training through NetApp Learning Services. There’s so much to explore in the new Support Owner’s Manual. Please take this opportunity to reacquaint yourself, your customers, and our partners with this important resource.
Important Links
- NetApp Neighborhood (links to frequently used content)
- Support Quick Links
- NetApp Support Owner's Manual
Questions or Feedback
- Contact Support
- Submit a Non-Technical Feedback request