AFF

Question About a Warranty

DES1
346 Views

Hello everyone.

 

A customer of us has a AFF A220 that have active a SSP ALL SW service warranty. After a search i dont have find a clear answer on what this service provide. The machine is running on 9.6 and we want to go on the 9.15 ( if it;s possible). But we dont start the upgrade process with out the choice of support as a backup. From the ChatGPT i have take the follow response, on the question that is mean the SSP ALL SW.

"

  • SSP: This may stand for Software Subscription Plan or Support Service Package. It usually indicates a subscription or support agreement covering various NetApp software products and services.

  • ALL SW: This typically means "All Software." It implies that the package covers all software offerings relevant to a specific NetApp product or service suite.

  • NetApp Service: Refers to the array of services provided by NetApp, such as technical support, software updates, and access to tools that help manage storage infrastructure."
    The output of this is correct? I mean if a machine have SSP ALL SW service active on a problem that acquire on the upgrade process i will can open a service request for the problem?

    Thanks.
    Best Regards,
    SG   

 

1 ACCEPTED SOLUTION

andris
306 Views

The OP has an AFF A220, though…

 

See Software Support Plan here:

https://www.netapp.com/services/support/descriptions/

SSP allows you to download ONTAP and related software for your A220. You will need to register on the NetApp Support Site, first.

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3 REPLIES 3

andris
307 Views

The OP has an AFF A220, though…

 

See Software Support Plan here:

https://www.netapp.com/services/support/descriptions/

SSP allows you to download ONTAP and related software for your A220. You will need to register on the NetApp Support Site, first.

SpindleNinja
305 Views

doh.. sorry  yeah I misread.  I'll just pull my comment.  

DES1
255 Views

Hello andris.

 

Thank you very much for the info. The machine is already register to the support site. From the link that you provide i found that the SSP service provide and remote support. 

 

Thank you very much.

 

Have a nice day

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