BlueXP backup and recovery restore failures

[VEIC]

I am currently piloting the BlueXP Backup and Recovery service. I am able to backup and restore volumes to/from my on-premises NetApp. However, when I try to use the Browse & Restore > Restore Files and Folders function, it lets me pick the folder object to restore and starts the job, but it then fails with the error "Failed to perform restore operation. When DataLock protection or Archival support is enabled on the backup file, the destination cluster must be running ONTAP 9.13.1 or greater to restore a folder". 

I am running ONTAP 9.12.1P3. That said, I do not have Datalock protection or Archival support enabled on the backup policy. I can find no documentation that says 9.13.1 (which just came out) is going to fix this. Is anyone else seeing this or have any information about why this function is not working. Without this working, I think this product is a non-starter due to long restore times for a whole volume.

[Ontapforrum]

Following document covers this: (As you are restoring folder, you will need 9.13.1)

Restoring ONTAP data using Browse & Restore:
https://docs.netapp.com/us-en/bluexp-backup-recovery/task-restore-backups-ontap.html#comparing-browse-restore-and-search-restore

Restore object / ONTAP version:
1) volume restore = ONTAP 9.10.1 or greater
2) file restore = 9.11.1
3) Google Archive and StorageGRID = 9.12.1
4) folder restore = 9.13.1

[VEIC]

Thanks, I appreciate the response. However, that is not how I read the document:

The 9.13.1 requirement for folder restore is only if using DataLock or Ransomware or Archiving, which I am not in this test.

• The ONTAP version must be 9.11.1 or greater to perform folder restore operations. ONTAP version 9.13.1 is required if the data is in archival storage, or if the backup file is using DataLock and Ransomware protection."

Additionally, there is a strange caveat, but that should not prevent a folder restore from occurring in this case:

• When using ONTAP 9.13.0 or greater, you can restore a folder along with all files and sub-folders within it. When using a version of ONTAP before 9.13.0, only files from that folder are restored - no sub-folders, or files in sub-folders, are restored.

The part of the document I think you are referencing is specific to a restore from an archived folder, which this is not:
Note: If the backup file containing the data that you want to restore resides in archival storage (starting with ONTAP 9.10.1), the restore operation will take a longer amount of time and will incur a cost. Additionally, the destination cluster must also be running ONTAP 9.10.1 or greater for volume restore, 9.11.1 for file restore, 9.12.1 for Google Archive and StorageGRID, and 9.13.1 for folder restore.

Based on this, it seems like a basic folder restore from a non-archived backup, not using DataLock or Ransomware Protection, should work. Yet, it doesn't.

It's almost like it "thinks" the DataLock or Ransomware Protection is in place, even though it is not.