I installed the SMBR on a Windows 2012 R2 VM. But I'm unable to pass the license check unter About -> License Info
Tried the cluster management and node ip's unter "Storage appliancename or IP address" but I alway get the following error:
"Netapp storage appliance not found. Verify the specified storage appliance is accessible and try again"
It works with the older 7-Mode system. But because the 7-Mode system will go offline in a few month I installed now a new SMBR VM.
All the Webserver services are enabled on cluster and the vserver.
We have the same problem and followed the steps but still the same error. Did you solve the problem already?
Can you let me know what the solution was?
SMBR checks for the license ONLY using HTTP.
If by any chance the HTTP port is closed between the SMBR server and the Storage system the license check fails.
Please double check that and be sure that the HTTP traffic is allowed.
same issue here. We tried to use the name/ip of the cluster and svm (dns resolves to mgmt ip of cluster or svm)
Any help would be appreciated.
I already checked that - the svm is listening on port 80, the cluster management ip is not. I am pretty sure that the svm ip should be fine for that purpose, since this configuration is working on another site.
Yes, you are correct, the SVM connection should be fine since SMBR only send something like a get-version zapi to the storage. If it gets back and answer it assume to be talking to a NetApp storage hence validate the license.
So, did you double check also that the SVM can talk back to the Server over HTTP? maybe checking it with whireshark can kelp.
Another option could be ot request a license file and upgrade to SMBR 8
To get the license you can open a non-technical case with NetApp or refer to your account team or the netapp reseller.
then you can also check if the storage system accepts HTTP
Cluster1::> vserver services web show -vserver
Vserver Type Service Name Description Enabled
--------- -------- ---------------- --------------------------------- -------
svm_test data ontapi Remote Administrative API Support true
we double-checked access via HTTP with no luck. We are going to request a license for SMBR8.
According to NetApp support this is done via ONTRACK directly:
Please follow the below steps.
If no license code has been applied, a dialog box stating “License Code Required” will pop up every time the application is opened until a license has been applied. The application will not run until a license code has been applied.
Thanks and greetings,
yes, that is correct! the licesne is provided by Ontrack.
you can either follow the steps or open a non-tech case with Netapp and the team will forward the request to Ontrack.
I think the easier way si to follow the steps you reported 🙂
check to make sure the http protocol is enabled.
Run the following command
"system service web show"
If you get "HTTP Enabled: false", then you have to enable this
This will enable http.