SMO got error message when tried to create profile

[PINYOUUDK]

Hi,

         Here is error message, what do you think?

Error message:-

--[ INFO] SMO-13036: Starting operation Profile Create on host art2

--[ INFO] SMO-13046: Operation GUID 2c9f9e8a3c5c6db6013c5c6dbf54000e starting on Profile owr5k

--[ INFO] SMO-13505: SnapDrive environment verification passed.

--[ INFO] SMO-13507: JDBC verification for "smo_oper@art2:1521/owr5k" passed.

--[ERROR] SMO-05075: Profile create failed: SMO-13504: Verify operation failed. Errors: [SMO-13501: SQLPlus verification for database SID "owr5k" failed: ORACLE-00001: Error executing SQL: [].  The command returned: ORA-12534: TNS:operation not supported  Environment: [USER=ora10g, ORACLE_HOME=/software/ora10g/product/10.2.0/Db_1, ORACLE_SID=owr5k, LD_LIBRARY_PATH=/software/ora10g/product/10.2.0/Db_1/lib:/software/ora10g/product/10.2.0/Db_1/lib32:/software/ora10g/product/10.2.0/Db_1/bin:/software/ora10g/product/10.2.0/Db_1/rdbms/lib]]

--[ INFO] SMO-20600: Profile "owr5k" not found in repository "smoadmin@SMO/[earth]:1521".  Please run "profile sync" to update your profile-to-repository mappings.

Pinyo U.

[himanshp]

Hello Pinyo,

Can you please confirm if Oracle Wallet manager is not being used here. SnapManager does not support the use of Oracle Wallet Manager.

Regards,

Himanshu

[PINYOUUDK]

Himanshp,

        How to check Oracle Wallet manager is using or not? and may you give me the reference document about this limitation please. The reference document may help me when i back to customer again

Thank you,

Pinyo U.