Oct. 14, 2024 - Congratulations to Ryan Mathews, Sr. Director, Digital Support Strategy at NetApp for winning the Transformational Executive Award in the 2024 Support Experience Awards.
About the Support Experience Awards:
Now in their second year, the Support Experience Awards celebrate excellence in customer support, recognizing organizations, teams, and individuals that drive innovation, transformation, and outstanding results. The awards honor those who elevate customer and employee experiences. Each winner exemplifies the best in the industry, inspiring others to push boundaries and achieve success in support.
About the Award:
The Transformational Executive Award honors leaders who set ambitious strategic objectives, focus on improving technology, processes, and culture, and achieve measurable success in customer satisfaction, employee engagement, and business outcomes. These executives are dedicated to driving continuous improvement and innovation, elevating their organizations to new levels of success.
Why Ryan Mathews Won:
Ryan Mathews, leading the Digital Support team at NetApp, has been recognized for his multi-year shift-left strategy, achieving true digital support transformation. Ryan’s leadership spans across the Community, Support Site, and Knowledge Base teams, with a strong focus on leveraging AI to drive innovative change. His sustained commitment to transformation year over year has made a significant impact, solidifying his place as a leader in digital support. The judges were deeply impressed by his long-term vision and continued success in transforming NetApp’s support organization.