Trying to pull files from FAS 3270

[JLogan3o13]

I am in a unique position, and am hoping someone can provide some guidance. A customer of mine had a server hosted by another company. Said company shuttered its doors unexpectedly, leaving my customer unable to get to his data. I have, with the hosting companies permission, obtained the natapp appliance on which the VM in question was sitting.

My thought was, if I can get the appliance up to where I can access volumes, I can pull the VM files off the storage and then import into my own vCenter. Then I would not need to worry about getting the ESX hosts (which I also have) up and talking to the appliance for vCenter.

I have been able to cable it up, and get in through the console cable in a putty session. From here I booted OnTap. I can see under network interface show what I assume is the management port (e0M). What I need to do is find a way to ip this appliance to my network so I can pull the VM files from it. I have a cable plugged into e0a, but if I do network interface show e0a I get "There are no entries matching your query"

I am not a netapp guy by any means, I work almost completely in the VMware space with EMC storage. Am hoping someone can walk me through getting this appliance IP'd so I can pull the necessary data off.

[SpindleNinja]

You'll probably end up needing to re-ip more than just e0M and e0a,   Can you post the output of 

"rdfile /etc/rc"

from each controler? 

note: i'm assuming this is a 7mode system. 

[JLogan3o13]

I get that rdfile is not a recognized command...

I just closed the putty session and logged back in, and now see this, which scrolled by too fast last time for me:

login: admin

Password:

******************************************************

* This is a serial console session. Output from this *

* session is mirrored on the SP console session.     *

******************************************************

***********************

**  SYSTEM MESSAGES  **

***********************

The contents of the root volume may have changed and the local management

configuration may be inconsistent and/or the local management databases may be

out of sync with the replicated databases. This node is not fully operational.

Contact support personnel for the root volume recovery procedures.

[SpindleNinja]

Oh.  looks like Clustered though...

Can you run these?  

version 

cluster show 

network interface show

[JLogan3o13]

Version shows the error:

(vserver services ndmp version)

Error: show failed: database sequential_identifier_byname is not open

cluster show comes back with "show is not a recognized command"

I did a cluster ? and see the following options:

     create Create a cluster
     date> Manage cluster's date and time setting
     join Join an existing cluster using the specified
    member's IP address or by cluster name
    setup Setup wizard
    statistics> Display cluster statistics
    time-service> Manage cluster time services

I did a cluster date show and get the following:

     Node Date Time zone
     --------- ------------------------- -------------------------
     RCISTORE-01
     8/14/2019 15:36:30 -04:00 America/Detroit

network interface show gives me what I am assuming is the console connection (e0M):

Logical Status Network Current Current Is
Vserver Interface Admin/Oper Address/Mask Node Port Home
----------- ---------- ---------- ------------------ ------------- ------- ----
RCI_Communications
Reliant-01 up/down 10.22.20.11/24 RCISTORE-01 e0M true

[SpindleNinja]

Thinking through some other troubleshooting steps...  There is something for sure not right with the cluster/nodes.  

Is the output the same if you console in to the other controller?  

How is it cabled?    Here's a reference doc: https://library.netapp.com/ecm/ecm_download_file/ECMP1213632 

Couple more for you to run: 

aggr show 

vol show 

vserver show 

set d; debug vreport show  

set adv; cluster ring show  

[JLogan3o13]

Here are the outputs. I will try plugging into the other port here in a moment:

aggr show:

Warning: Only local entries can be displayed at this time.

Aggregate Size Available Used% State #Vols Nodes RAID Status
--------- -------- --------- ----- ------- ------ ---------------- ------------
aggr0_clus1_n01
1004GB 46.72GB 95% online 1 RCISTORE-01 raid_dp,
normal
aggr1_data_n01
7.84TB 15.71GB 99% online 4 RCISTORE-01 mixed_raid_
type,
hybrid,
normal
aggr1_data_n02
7.84TB 106.9MB 99% online 3 RCISTORE-01 mixed_raid_
type,
hybrid,
normal
aggr2_data_n01
3.92TB 3.92TB 0% online 0 RCISTORE-01 raid_dp,
normal
aggr2_data_n02
3.92TB 3.92TB 0% online 0 RCISTORE-01 raid_dp,
normal
5 entries were displayed.

vol show:

     Error: "show" is not a recognized command

vol ?
     file> File related commands

vol file ?
     compact-data Apply Adaptive Data Compaction to a Snapshot copy of a file

vserver show:

     Error: "show" is not a recognized command

vserver ?
     audit> Manage auditing of protocol requests that the Vserver services
     check> The check directory
     cifs> Manage the CIFS configuration of a Vserver
     nfs> Manage the NFS configuration of a Vserver
     services> The services directory
     vscan> Manage Vscan

vserver check ?
     lif-multitenancy> The lif-multitenancy directory

vserver cifs show

     Error: show failed: database sequential_identifier_byname is not open

vserver nfs show

     Error: show failed: database sequential_identifier_byname is not open

vserver vscan ?
     connection-status> Display connection status of Vscan servers
     disable Disable Vscan on a Vserver
     enable Enable Vscan on a Vserver
     scanner-pool> Manage Vscan scanner pools
     show Display Vscan status

vserver vscan show

     Error: show failed: database sequential_identifier_byname is not open

set d; debug vreport show

     Warning: These diagnostic commands are for use by NetApp personnel only.
     Do you want to continue? {y|n}: y

     Error: "vreport" is not a recognized command

set adv; cluster ring show

     Error: "ring" is not a recognized command

[SpindleNinja]

Double check your Cluster cabling and SAS cabling too. 

[JLogan3o13]

That could very well be incorrect, I re-cabled everything the way they had it when I picked the equipment up, via a number of screenshots I took as they unplugged each cable. Is there an easy doc out there for proper cabling?

[SpindleNinja]

https://library.netapp.com/ecm/ecm_download_file/ECMP1213632  this is the setup guide, good place to start.