We have a number of CIFS volumes configured on our NetApp device which serve as the central file storage for our 30 person office. Over the course of the 4 months since we transitioned from using a traditional HP server with Windows 2008 as our file server, there have been a few incidents where a file is posted to a volume on the NetApp, but doesn't become visible to other users for a long period of time (ranging roughly from 15-60 minutes). There have been two specific instances that I have observed:
- Our networked copy machines serve as scanners. When a user scans a document, the file is automatically transfered via FTP to a folder on one of the shares. Multiple times I've observed that batches of scanned files don't appear immediately in the shared folder, but show up eventually.
- A user generating video files from Adobe Premiere copied exported MP4 files to a shared folder so that another user could review them. The files were visible in the folder on the creator's workstation, but did not appear for the reviewer until a long period of time later.
I believe that this is only occuring on Windows 7 workstations (all of them x64), but may also have been a problem on an old XP machine (but I'm not 100% sure about this). All users are on site.
What might be causing this issue, and are there any steps I can take (either on the NetApp or end-user workstations) so that this doesn't occur again?
Thank you very much in advance!