Network and Storage Protocols
Sometimes we notice a strange problem with accessing files, keeping locks and user access to files.
Our users got mapped network drive that points to a filer. They open a file (for example an excel sheet) and kept it open.
After a while (for example 3 hours) another user tries to open that file and DOESN'T get a message that this file is in use by the first one.
If the person tries this after a shorter amount of time (for example 10 minutes) it does get a message.
I thought that it should have to do with loosing locks, so I think that the protocol (CIFS) forum is the right place for this question.
Do you have any idea why users can loose there locks after a while?
Maybe, there is an option for that timeout?
How to troubleshoot this issue?
See The Solution
Refer this KB article How to break Common Internet File System Protocol (CIFS) locks from a Windows host,https://kb.netapp.com/support/s/article/how-to-break-common-internet-file-system-protocol-cifs-locks-from-a-windows-host
View solution in original post
I have the same issue you were facing before.
The fist user opened a file (DOC), the secound user can open the same file without seeing a message " file in use for editing"
Have you solved this issue ? then how to resolve this issue??
Thank you for your help in advance
This is a known behavior of softwares like Word and Excel (but also some UNIX editors like VI).
When a user opens a document in Word, a temporary file will be created and the user will in fact be working on the temporary copy of the file.For further info on this please see https://support.microsoft.com/en-us/help/211632/description-of-how-word-creates-temporary-files
I have the same issue you were facing. I dont have any idea about that.
this is really randomly. user a opend a file then user b also opend the same file after a few hours without a warning message.
I want to know how to resolve this strange issue.
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