All disk doesnt illuminate & have amber on the controller module in FAS2020

[SCOTT_V_RONTALE]

Hi All, 

I've noticed that there is no light on the leds of all disk , PLus there is an amber on the controller. I've tried to connect to serial port using putty but cannot type anything unless I hit ctrl + g and the BMC shell prompt.

My question is can it be the controller module got broken already?

Thank you! 

[Sahana]

Hi,

Shut down the system, try reseating the controller, ensure all the cables are firmly connected. Check the LED status again.

[SCOTT_V_RONTALE]

Hi, 

Ive tried what you have suggested but still same result.

[Sahana · Accepted solution]

It might be a faulty controller. Please contact Netapp support and raise a case.