ONTAP Hardware

All disk doesnt illuminate & have amber on the controller module in FAS2020

SCOTT_V_RONTALE
2,066 Views

Hi All, 

 

I've noticed that there is no light on the leds of all disk , PLus there is an amber on the controller. I've tried to connect to serial port using putty but cannot type anything unless I hit ctrl + g and the BMC shell prompt.

My question is can it be the controller module got broken already?

 

Thank you! 

1 ACCEPTED SOLUTION

Sahana
2,024 Views

It might be a faulty controller. Please contact Netapp support and raise a case.

If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.

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3 REPLIES 3

Sahana
2,042 Views

Hi,

 

Shut down the system, try reseating the controller, ensure all the cables are firmly connected. Check the LED status again.

If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.

SCOTT_V_RONTALE
2,027 Views

Hi, 

Ive tried what you have suggested but still same result.

Sahana
2,025 Views

It might be a faulty controller. Please contact Netapp support and raise a case.

If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.
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