FAS2240 IP not pingable

[MBADAWY]

Dears,

I have FAS2240 in a production environment using it as a SAN, the ip mangement is configured on e0a on both controllers i can SSH and i can access through oncommand system manager but i cannot ping the ip from a work station, the work station in a differrent subnet and ping another ip from the same subnet of the storage, below is the output of the RC file, any idea how get it pingable ?

hostname ???

ifconfig e0a 192.168.4.132 netmask 255.255.255.0 mediatype auto flowcontrol full netmask 255.255.255.0 partner 192.168.4.133 mtusize 1500
route add default 192.168.4.1
routed on
options dns.domainname ????
options dns.enable on
options nis.enable off

[naveens17]

are you performing the SSH & accessing   oncommand system manager from workstation..?

due to security reason your firewall team may not allow ping protocol(icmp)

Please check with them

[MBADAWY]

thanks Naveens for your reply.

but the ICMP is enabled and i got the below out from storage

routed status

RIP snooping is on
Gateway Metric State Time Last Heard
1 free gateway entries, 0 used

and when i ping from the storage to the workstation it gives (error=No route to host)

[naveens17]

engage firewall team and test the ping feature 

so they can see where it is having issues.