FAS270 network module turned off

[JOSEPHBOTROS]

Hi,

This week all of a sudden we started to see disconnected mounts from the NAS. Looking at the logs I see

Thu Oct 20 16:00:00 GMT [raon-netapp1: kern.uptime.filer:info]:   4:00pm up  1 day, 16 mins, 366015 NFS ops, 0 CIFS ops, 0 HTTP ops, 0 DAFS ops, 0 FCP ops, 0 iSCSI ops

Thu Oct 20 16:00:00 GMT [raon-netapp1: statd:ALERT]: Cluster is licensed but takeover of partner is disabled

Thu Oct 20 16:32:43 GMT [raon-netapp1: cf.fsm.firmwareStatus:info]: Cluster monitor: partner halted

Thu Oct 20 16:32:44 GMT [raon-netapp1: cf.nm.nicViError:info]: Interconnect nic 0 has error on VI #4 SEND_DESC_ERROR 2

Thu Oct 20 16:32:44 GMT [raon-netapp1: cf.nm.nicTransitionDown:warning]: Interconnect link 0 is DOWN

Thu Oct 20 16:32:44 GMT [raon-netapp1: cf.rv.notConnected:error]: Connection for cfo_rv failed

Thu Oct 20 16:32:50 GMT [raon-netapp1: cf.fsm.partnerNotResponding:notice]: Cluster monitor: partner not responding

The network module LEDs are all off and the network activity LEDs are not flashing.

If I power cycle the appliance or re-seat the network module, it starts to work ok for a day or so.

After re-seating the module ....

Thu Oct 20 19:31:56 GMT [raon-netapp1: cf.nm.nicTransitionUp:info]: Interconnect link 0 is UP

Thu Oct 20 19:31:57 GMT [raon-netapp1: cf.fsm.firmwareStatus:info]: Cluster monitor: partner kernel loaded

Thu Oct 20 19:32:33 GMT [raon-netapp1: cf.fsm.partnerOk:notice]: Cluster monitor: partner ok

Thu Oct 20 19:32:33 GMT [raon-netapp1: cf.fsm.takeoverOfPartnerDisabled:notice]: Cluster monitor: takeover of raon-netapp2 disabled (partner booting)

Thu Oct 20 19:32:35 GMT [raon-netapp1: cf.fsm.takeoverOfPartnerEnabled:notice]: Cluster monitor: takeover of raon-netapp2 enabled

Thu Oct 20 19:32:35 GMT [raon-netapp1: cf.fsm.takeoverByPartnerEnabled:notice]: Cluster monitor: takeover of raon-netapp1 by raon-netapp2 enabled

Thu Oct 20 19:33:17 GMT [raon-netapp1: monitor.globalStatus.ok:info]: The system's global status is normal.

Does anyone know what is going on here. Any help will be appreciated.

Regards,

Joseph.

[scottgelb]

The cluster interconnect... which is implemented over Gigabit Ethernet but internally inside the DS14mk2 shelf.  Since reseating fixes it but it comes back, sounds like a hardware issue.  Either in the controller or shelf (shelf is passive so more likely the 270).  If you have support it would be worth an RMA on the controller.

[JOSEPHBOTROS]

Thanks, Scott.

I'll try to get in touch with NetApp and see if someone can come and look at it.

Regards,

Joseph.

[nseries77]

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