Where to buy a new controller or battery for a FAS270 system?

[IsmaelZTE]

I have to high availibity system in my country (Ecuador) and one controller failed on Saturday I tried to change for a controller on warehouse and I found the problem is battery. Both controller spare part and old controller have the battery degraded. and I need a new spare part.

NetApp Release 7.2.6.1: Wed Dec 10 21:17:25 PST 2008
Copyright (c) 1992-2008 NetApp.
Starting boot on Wed Dec 02 23:59:58 GMT 2015
Thu Dec 3 00:00:27 GMT [nvram.battery.state:info]: The NVRAM battery is currently ON.
Thu Dec 3 00:00:27 GMT [kern.version.change:notice]: Data ONTAP kernel version was changed from NetApp Release 7.2.7 to NetApp Release 7.2.6.1.
Thu Dec 3 00:00:30 GMT [diskown.isEnabled:info]: software ownership has been enabled for this system
Thu Dec 3 00:00:31 GMT [cf.noDiskownShelfCount:info]: Disk shelf count functionality is not supported on software based disk ownership configurations.
Thu Dec 3 00:00:31 GMT [fmmbx_instanceWorke:info]: no mailbox instance on local side
Thu Dec 3 00:00:31 GMT [fmmbx_instanceWorke:info]: no mailbox instance on partner side
Waiting for giveback...(Press Ctrl-C to abort wait)Continuing boot...
Thu Jan 1 00:03:31 GMT [cf.fm.noMBdisksOnSFUP:warning]: Could not find the local mailbox disks after a giveback. Check connectivity to all disks.

WARNING: The NVRAM battery currently has a charge of 2991 mV

WARNING: The battery voltage is too low to hold data for
3 days during a power-out condition.
The charger is now turned on.
When the voltage is ok the boot process will
complete and services will be engaged.
To override this delay, press CTRL-C.
Thu Dec 3 00:03:31 GMT [nvram.bat.missing.error:CRITICAL]: The NVRAM battery in the chassis is *missing or dead*. . Ensure battery is present and connected to the NVRAM card.

Can somebody help me a contact to buy a new battery from Ecuador. I need a new one I have 4 degraded batteries from spare parts in my warehouse. 

I know I can try to charge in CFE but this battery could not reach the 3900 mV to start the controller. 

Regards.

[Sahana]

Hi 

Refer http://solutionconnection.netapp.com/partner-directory.aspx to check for Netapp partners. Found http://solutionconnection.netapp.com/Adexus-Ecuador-SA.aspx

For the error refer KB https://kb.netapp.com/support/index?page=content&id=2013079

[aborzenkov]

Are you sure batteries are really degraded? This message is normal after unclean shutdown. Let controller boot and wait for at least 24 hours until battery is charged.

[IsmaelZTE]

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@aborzenkov wrote:
Are you sure batteries are really degraded? This message is normal after unclean shutdown. Let controller boot and wait for at least 24 hours until battery is charged.

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At the beginning of this year I changed a battery in other site I tested 3 batteries I got from warehouse in China. using CFE

1: Comprehensive NVMEM test 78: Verify data retention
2: Battery test 82: Display memory by address

71: Turn battery off 91: Enable/disable looping
72: Turn charger off 92: Stop/continue on error
75: Fill for power cycle, burst write 93: Extended/normal test mode
76: Fill for power cycle, burst read 99: Exit
77: Fill for power cycle

Select test or feature by number [2]: 2
ERROR ENV010678: sensor VBatt failed;
sensor failed to return to normal
measured: 3863mV; upperLimit: 4358mV; lowerLimit: 0mV;
NVMEM battery test .......................... FAILED

As you can see I am getting the charge after activating charge option. I got enough change to start the controller in only one battery. Now the problem is different because I am not getting the full charge and I am using the same battery was installed because I have no more batteries since the problem at the beginning of this year. I just have 3 controller and one of them has different firmware version.

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@Sahana wrote:

Hi 

Refer http://solutionconnection.netapp.com/partner-directory.aspx to check for Netapp partners. Found http://solutionconnection.netapp.com/Adexus-Ecuador-SA.aspx

For the error refer KB https://kb.netapp.com/support/index?page=content&id=2013079

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thank you. I will try to contact the reseller.