The transition to NetApp MS Azure AD B2C is complete. If you missed the pre-registration, you will be invited to register at next log in.
Please note that access to your NetApp data may take up to 1 hour.
To learn more, read the FAQ and watch the video.
Need assistance? Complete this form and select “Registration Issue” as the Feedback Category.

Active IQ Unified Manager Discussions

Balance eval key for V-series


I provided my customer an eval key for Balance, it works on their FAS systems, but not on their V-series.  When I used the eval key generator with their V-series serial number it gave me the same license key as for their FAS.  Is there a different key for V-series?

System is a V3250 running ONTAP 8.1.2P3 7-mode.


The Evaluation License application provides special time-based license keys that allow you to evaluate Filer, V-Series Series system and NearStores features, as well as those for some client-side products.

Submitter Email:

Date:     26-Sep-2013


License/Feature:     OnCommand Balance

License Key:     UXTOSXA

Duration:     90 day

Notes:     Data ONTAP 8.1 minimum requirement.

xxx-netapp03> license add UXTOSXA

invalid platform -- insight_balance not licensed

xxx-netapp04> license add UXTOSXA

invalid platform -- insight_balance not licensed



Hello Mike

At the risk of being dated - here is an eval key for Balance for the following v-series systems:


30 days: COAFQHN

60 days: KCATQHN

90 days: SQZGRHN






Mike Cabibbo

Enterprise Systems Engineer


727.492.6550 Mobile Phone<>


I have encountered the same problem and have created a case.   Did you ever receive any clarification or official response  on this?

Output from a v3270 ONTAP 8.1.3p2 no 3rd party disks, only using as a FAS


naXXXXXXXXX> license add uxtosxa
invalid platform -- insight_balance not licensed



I was taking Peter's post as "official" as I believe Peter is involved in product development. He indicated V-Series support was planned for future release.

I have not heard anything further regarding planned release dates.

If anyone does hear anything or has more information, it would be greatly appreciated if this post was updated.


I will update the post to clarify when they respond back to the case. 

The compatibility matrix does show support for v-series and Balance


I never managed to get any eval key working for the v-series.  When I received the customers full key it worked fine.  I did not get at response back from support yet but I believe that the eval key does not work for v-series and it is a oversight or just not documented.  If I receive a response from support that has more info I will post.


With the recent strategy change announced in May, OnCommand Balance only supports NetApp FAS storage. NetApp V-series in no longer supported; this currently requires monitoring the third-party array behind the V-series. This is no longer possible, as we are EOA the Balance capacity license. Existing V-series customers are supported, but you cannot monitor V-series for new deployments.

It is on the Balance roadmap to support V-series without requiring monitoring the third party array behind it, in a future release.


This will probably preclude our purchasing the product. Is there any estimation of how long before the V-Series are supported again?

It seems odd that an entire controller is deemed an "Invalid platform" because of one (optional) feature. Our V-Series have an equal or greater amount of native storage vs backend storage. It would be more useful for Balance to exclude non-native storage instead of the entire controller. Half of our environment is V-Series.


Same issue here. Is this tracked as Burt ?



Hopefully someone can help here because I'm encountering the same issue.

Our evals keys do not work on V-series 😞

thanks for assistance,


NetApp on Discord Image

We're on Discord, are you?

Live Chat, Watch Parties, and More!

Explore Banner

Meet Explore, NetApp’s digital sales platform

Engage digitally throughout the sales process, from product discovery to configuration, and handle all your post-purchase needs.

NetApp Insights to Action
I2A Banner