DFM monitor service stopped unexpectedly

[tatlee]

The DFM monitoring service stopped unexpectedly. I have re-started the service manually, however after few minutes it stopped again. I tried many times, and is the same. Any idea?

The DFM version is 3.7.0.5432 and is running in the Win2003 sp2.

Regards,

Terrence

[BrendonHiggins]

Hi

Is there enough HDD space for the database?  Are you getting any messages in the Windows event log?

Bren

[tatlee]

Hi Brendon,

Yes. There is enough space. Got event log message 'Event ID : 7304'- The DFM Monitor service terminated unexpectedly.

Regards,

Terrence Lee

NetApp Global Services

NetApp

852.3605.7700 Main

852.9181.8824 Mobile Phone

[email protected]

Learn how: netapp.com/guarantee

[BrendonHiggins]

Is there anything in the DFM logs?

:\Program Files\NetApp\DataFabric\DFM\log

[amiller_1]

If nothing in the logs, you could try updating to DFM 3.7.1 as well.

[tatlee]

Yes. There are logs collected. The DFMMonitor.log is attahced. Apr 27, 09:23:12 is the time I started to restart the DFM monitor service. After several tries around 11:30, it just stop and restart automatically about every 5 minutes.

Regards,

Terrence Lee

NetApp Global Services

NetApp

852.3605.7700 Main

852.9181.8824 Mobile Phone

[email protected]

Learn how: netapp.com/guarantee

[amiller_1]

Hmm....feels like a support ticket/something to go to development to be honest.... (I browsed the log but can't really offer any helpful suggestions I'm afraid)

[tatlee]

Thanks Andrew, I have already opened a case. See what's the finding.

Regards,

Terrence Lee

NetApp Global Services

NetApp

852.3605.7700 Main

852.9181.8824 Mobile Phone

[email protected]

Learn how: netapp.com/guarantee