Thanks for your reply. yes with this document i made all the evnts related to SM and SV as Information. but what i see is still my ticket tool generates ticket for these events. am not sure as why this happening. we used to get RPM unavilable tickets also and i did approach the same thing and made it to information. now rpm tickets stopped coming.
but sv and sm still seems to come. is there any other options i have to look around.
currently i disabled the polling and made all the respective events to information but still no luck.