Active IQ Unified Manager Discussions

I am unable to upload the .tar file

Abin

Hi Team,

 

I have collected the ASUP logs manually, and its are in .tar format, while trying to upload the files, i am getting " File not supported " error.

 

Error screenshots are attached. 

2 REPLIES 2

paul_stejskal

Usually 7z works better. It is similar to the procedure for perf archives: https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS/How_to_manually_generate_and_upload_performance_archives

 

I would recommend getting ASUPs working as uploading manually is an inconvenience and hurts supportability. Also, you can use upload.netapp.com (make sure upload destination is NA - east) for that purpose too.

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