Java.lang Excepion on OnCommand Core 5 Console

[netapp_ecmadm]

Hello the community,

I've just installed Netapp OnCommand Core 5 version Standard on a SuSe 11-SP1 server. When I go on the webpage http://<server>:8080/start.html and try to login I get a popup appearing with the following error :

Service is temporarily unavailable. Please contact DataFabric Manager server administrator.

With the following details :

No details are available.

No suggested corrective action is available.

Following details can be copied to clipboard

==ERROR==

java.lang.Exception

==TIME==

2011-12-29 21:31:32,499

==MESSAGE==

Service is temporarily unavailable. Please contact DataFabric Manager server administrator.

==DETAILS==

No details are available.

==CORRECTIVE ACTION==

No suggested corrective action is available.

==LOCATION==

Location is not specified.

==BROWSER INFO==

App Name: Netscape

App Version: 5.0 (Windows)

App Codename: Mozilla

User Agent: Mozilla/5.0 (Windows NT 5.2; WOW64; rv:8.0) Gecko/20100101 Firefox/8.0

Platform: Win32

Cookie Enabled: true

Do you have any idea on what is going on with OnCommand core ? Where can I have more informations on this error ? I checked in the /opt/NTPdfm/log directory, but found nothing.

The DFM (accessible with the URL http://<server>:8080/dfm) is perfectly working, like the Netapp Management Console.

Thank you.

[michelvankessel]

where you able to resolve this issue? looks like you need to restart some DFM services  regards Michel

[netapp_ecmadm]

No, I still have the issue.

I tried restarting the service, but I still have the same problem :

# /etc/init.d/NTAPdfm stop

Service: watchdog stopped.

Service: server stopped.

Service: scheduler stopped.

Service: monitor stopped.

Service: eventd stopped.

Service: http stopped.

Service: webui stopped.

Not attempting to stop webui because service is stopped already.

SQL Anywhere Stop Server Utility Version 10.0.1.4213

Service: sql stopped.

# /etc/init.d/NTAPdfm start

Service: sql started.

Service: sql started.

Not attempting to start sql because service is started already.

Service: webui started.

Service: http started.

Service: eventd started.

Service: monitor started.

Service: scheduler started.

Service: server started.

Service: watchdog started.

Is there a command I can execute to check that all services are running properly ?

Regards,

Florian

[michelvankessel]

Dear Florian,  the commando "dfm services help" will show you all options available to start/stop seperate services like the webui service. I suspect that someting went wrong during instalation. Or you ran into a Bug  I would suggest upgrade DFM to version 5.0D1, as it solves 2 bugs (NOT related to your issue). Stop all services before upgrading!   http://now.netapp.com/NOW/download/software/occore_lin/5.0D1/   regards  Michel

[adaikkap]

Does your FQDN name contain the word opsmgr or dfm ? Can you try to access the OnCommand console using IP address instead ?

http://now.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=541326

Regards

adai

[adaikkap]

I think you are victim of bug 535904. Pls do the workaround specified in the following link.As your installation is on linux.

http://now.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=535904

Regards

adai

[netapp_ecmadm]

Hi,

The bug description correspond exactly to my problem, but the workarround does not work for me. My umask is set to 022 and the files httpd.pid and webui.pid are already set with 644 rights :

# ls -l httpd.pid webui.pid

-rw-r--r-- 1 root root 6 2012-01-18 17:47 httpd.pid

-rw-r--r-- 1 root root 5 2012-01-24 11:45 webui.pid

I ran the command dfm services list and saw that webui is not started :

# dfm services list

sql: started

webui: not started

http: started

eventd: started

monitor: started

scheduler: started

server: started

watchdog: started

When I start it, it does not work :

# dfm services start webui

Service: webui started.

# dfm services list      

sql: started

webui: not started

http: started

eventd: started

monitor: started

scheduler: started

server: started

watchdog: started

I do not see any log file for webui that could help me to diagnose the problem.

Thanks

[adaikkap]

Reach out to the NGS so that they can help you.

Regards

adai

[joker_morgan]

wondering if you ever solved your issue with this...