Generate a Support Bundle by choosing, from the Main Menu, Support/Diagnostics -> Generate a Support Bundle. This Support Bundle must be retrieved manually using SCP or SFTP with maintenance user credentials. See the Administration Guide for details.
Are you getting cluster fail event..? if yes could you please navigate to event detail page by clicking on event link on event grid. Event detail page has "Trigger condition" field, could you please check this field, this field will tell why cluster add is failed.
From the log bundle, in "oncommand-acquisition-logs-acq.log":
2013-11-25 17:20:55,580 ERROR [main] com.onaro.sanscreen.acquisition.framework.Main (Main.java:67) - Main - failed to start services: Failed to start acquisition - Failed to connect to server for 900 seconds
Caused by: org.jboss.remoting.CannotConnectException: Can not connect http client invoker after 1 attempt(s)
Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: No trusted certificate found
at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Unknown Source)
Customer had installed his own certificate and while it worked and was trusted in his browser, the internals of OCUM wasn't liking it.
After generating a new self-signed from within OPM, the clusters appeared without any intervention, the acquisition finished.
My gut feel is there's an intermediate CA certificate missing and then the question is how you manage those on OCUM.