Are the 7-mode workflows enabled for displayed in the WFA portal? EG
- In the top left navigation menu click Administration
- Select WFA Configuration
- Click the "Other" tab
- View the section "Show content for schemes"
- Ensure the "7-mode" checkbox is selected (it should be by default)
Are you using the Flash or HTML5 interface in WFA to view the workflows? If it's greyed out in the HTML5 interface have you tried viewing the workflow in flash interface? What WFA user role are you using to try and view the workflow? admin or operator? Is the workflow marked as production? To check that open the workflow from the "designer" tab, click on the "details" tab on the workflow and check if the "Ready for production" checkbox is selected. If it isn't operators won't be able to view it in the portal
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