OCSM 3.1.1 install 7-Mode support

[HONIG2012]

hi folks,

i got a weird problem with ocsm 3.1.1 - i can start ocsm, i can add storage controllers - but when i try to login into the storage controllers i get "7-Mode support is not available. Please install OnCommand System Manager 7 mode support."

well... are there two version of OCSM and i don't see them or this issue originally a diffrent one?

the system where i try to run ocsm has Windows 7 with Java8 on it (yes i know about the java 8 issue and i started with the approperiate command line)

i have this problem with IE11 and with firefox 36

any suggestions?

thanks AJ

[kunalm]

Can you go to Help > About NetApp OnCommand System Manager, and post the exact version number.

thanks

[hariprak]

Hi,

Can you let us know which DataONTAP version storage are you trying to add to OCSM?

Thanks

[HONIG2012 · Accepted solution]

hi guys,

thanks for your replies - i don't have the exact OCSM version now, since we fixed this problem yesterday by removing java8, ocsm 3.1.1 and installed java7 wirth ocsm 3.1. - so this works again as expected

i'm not sure you need this informations anymore but anyway: ontap is 8.2.1 7-mode on FAS2240

the interesting part was that adding the storagecontroller to ocsm worked fine, but i couldn't login with the error attached to my first post.

thanks anyway

forum works well

-AJ

[AnandVardham]

Hi

Could you please verify the file '<System Manager installation dir>/config/SystemManagerConfig.properties' has the following entry.

7_mode_context=/SysMgr_<System Manager Version>_7mode/ 

And also the folder 'SysMgr_<System Manager Version>_7mode' exist in <System Manager installation dir>/webapps/

Thanks and Regards

Anand Vardham