OnCommand System Manager 2.0R1 - will not Save my credentials

txskibum2000 · ‎2012-03-09

Since I have installed OnCommand System Manager, and selected to Save my credentials, next time I open System Manager it fails to log in with a User name called "null". Attached screenshot below.

Details:

==ERROR==
java.lang.Throwable

==TIME==
2012-03-09 08:46:36,395

==MESSAGE==
Incorrect credentials, you may have entered invalid username or password.

==DETAILS==
No details are available.

==CORRECTIVE ACTION==
No suggested corrective action is available.

==LOCATION==
Location is not specified.

==BROWSER INFO==
App Name: Microsoft Internet Explorer
App Version: 4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.2; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MS-RTC LM 😎
App Codename: Mozilla
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.2; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MS-RTC LM 😎
Platform: Win32
Cookie Enabled: true

crocker · ‎2012-03-12

Hi,

This sounds like the same issue discussed here

Mike.

freeb · ‎2012-03-23

I've seen the same problem at different customer sites.

System Requirements were fine. IE 8 32BIT, Java JRE, ...

I could not simulate this behaviour in a demo environment.

droach · ‎2012-04-11

I have the same problem...very frustrating.

Version : 2.0R1

Platform : Win32

User Agent : Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; MS-RTC LM 8; InfoPath.3)

droach · ‎2012-05-08

Upgraded to v2.0.1 and the problem still exists. Anyone found out why this happens for some and not others?

muninetapp · ‎2012-06-29

I had this problem, though I'm not sure why since it worked fine after going to IE 9. Anyway the solution for me was simply clicking on Tools, choosing Options, and then the Clear existing passwords button. I closed that session, restarted and logged in with correct information and Save my credentials box checked. Problem fixed.

bazmercer · ‎2012-09-28

Fixed it!

Navigate to the following C:\users\%username%\netapp\systemmanager

delete everything in there. The culprit I think is that the systemmanager.ks file which becomes corrupted. I think is an encyption key of some sort that is used to encrypt your username and password located in the systemmanager.config file. I deleted all of these, started oncommand and it finally saves things

amritad · ‎2012-09-30

Hi

This and a lot of other issues are fixed in System Manager 2.0.2. Please upgrade to 2.0.2 for fixes.

REgards

Amrita

bazmercer · ‎2012-10-01

I still had the issue in 2.0.2

NavyDavy20 · ‎2015-08-21

@bazmercer wrote:
Fixed it!
Navigate to the following C:\users\%username%\netapp\systemmanager

delete everything in there. The culprit I think is that the systemmanager.ks file which becomes corrupted. I think is an encyption key of some sort that is used to encrypt your username and password located in the systemmanager.config file. I deleted all of these, started oncommand and it finally saves things

This worked for me as well. Thanks for the Post!!

bg7777777 · ‎2014-03-25

Our company with 6 different users all have the same issue even with 2.2.0.1 it is very annoying.

kryan · ‎2014-03-25

Bug 812234 is filed for this behavior.

Thanks,

Kevin

terryzolinski · ‎2014-04-11

I'm running 3.1 RC1 and this still exists. I know this has been submitted as a bug to NetApp before, so why does this still exist?

pedwards17 · ‎2014-06-30

I'm running version 3.1. I never saw the issue in 2.x of system manager. The only way I can log into OnCommand System Manager is to clear the check box for "Save my credentials".