If you missed the pre-registration for NetApp MS Azure AD B2C, the new login prompt will offer the option to register. Please note that access to your NetApp data may take up to 1 hour.
To learn more, read the FAQ and watch the video.
Need assistance? Complete this form and select “Registration Issue” as the Feedback Category.

Active IQ Unified Manager Discussions

OneCollect .csv import option giving an error


OneCollect .csv import option giving an error - This file format is not supported. Correct the file format and upload it again.

Tried various ways to update the .csv file. Still the same error. Any suggestions please.




   We will look into this issue! I am assuming you are editing the template provided with the build(inside install directory) and trying to load it.





Hi Rohith, Ryan,

   We were not able to recreate the issue. On following the template, we could import the file. If this still does not solve the problem, could you please send across the csv template (after masking credentials) to nithinr@netapp.com? I can check and edit the file to make it work.





I have had exact same issue with my customer today but the error was slightly different. "This file format is not supported. Only .csv file format is supported." (see attached error)


We tried several different things to get it to upload with the same result each time. We have already tried editing the template directly. The CSV file can be sent for inspection if needed.


One more point to be added is that tool expects the header row to be intact. Please retain the header row while you update csv template.


Any updates on this? I'm also having this issue.

NetApp on Discord Image

We're on Discord, are you?

Live Chat, Watch Parties, and More!

Explore Banner

Meet Explore, NetApp’s digital sales platform

Engage digitally throughout the sales process, from product discovery to configuration, and handle all your post-purchase needs.

NetApp Insights to Action
I2A Banner