Active IQ Unified Manager Discussions

OneCollect won't upload

travellis
1,625 Views

Large opportunity where we were requested to "run a tool" to collect performance data. Customer ran OneCollect but won't upload. Need to speak with someone who supports the tool to get this resolved ASAP.

 

@NithinR  I see you've answered OneCollect concerns in the past. Can you provide any help?

1 ACCEPTED SOLUTION

aladd
1,582 Views

Are you able to reach support.netapp.com from the host from which you are attempting to upload the OneCollect data?

 

Depending on what failure you are encountering, there are alternatives to upload the data for support.

 

https://kb.netapp.com/Advice_and_Troubleshooting/Miscellaneous/How_to_upload_a_file_to_NetApp

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2 REPLIES 2

aladd
1,583 Views

Are you able to reach support.netapp.com from the host from which you are attempting to upload the OneCollect data?

 

Depending on what failure you are encountering, there are alternatives to upload the data for support.

 

https://kb.netapp.com/Advice_and_Troubleshooting/Miscellaneous/How_to_upload_a_file_to_NetApp

NithinR
1,564 Views

Hi Travellis,

   Please send an email to ng-OneCollect-Support@netapp.com. Include the error customer is seeing or the logs from <home directory>\OneCollectData\LogFiles.

 

Thanks,

   Nithin

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