Hi Mariko-San,
Check if they are in diag mode of the counter manager. You can enable the same by turning this option in dfm
[root@lnx~]# dfm options list perfAdvisorShowDiagCounters
Option Value
--------------------------- ------------------------------
perfAdvisorShowDiagCounters Disabled
[root@lnx ~]#
[root@lnx ~]# dfm options set perfAdvisorShowDiagCounters=yes
Changed performance advisor show diag counters to Enabled.
Warning: You are enabling diagnostics counters; these counters are meant for use by NetApp technical support only.
You must now restart the server service:
dfm service stop server
dfm service start server
[root@lnx ~]#
Hope it helps.
Regards
adai