We are still running a OCUM5.1, yes update follow in the next days, but what am I seeking for is a solution for a problem which I think should be quite simple, but I didnt get it.
We have several Alarm, like "full volume", "*_latency",.... and so on, followed by some sort of "hit-all-the-rest-alarm". the intention is, the dedicated alarms should be mailed to some group of people, but the "hit-the-unspecific"-rule to another.
What is this "hit-the-unspecific"-Rule, simply: "Event: ALL; Severity: Error or worse; Group: global", now we are getting all alarms twice, the specific and the unspecific, cause the severity hits, I understand why that happens, BUT, is there any solution to get around that, or a escape-rule would be nice....if a specific alarm was triggered no other alarm is engaged.... or is the only solution to define alarms for every Event-Type to route that mailing?
I could work with groups, but the global-group would hit always...