E-Mail Alerts

[israelmmi]

I can't seem to receive any alerts / updates about my posts on the Communities. I have configured alert settings under my account. What am I doing wrong?

[Ontapforrum]

Hi,

Interesting. I think I never checked my settings until now, but I do receive notifications.

Under my account settings following is ticket, please see attached screenshot.

One that matters to me is by default ticked I guess, b'cos I don't remember doing it : "Automatically subscribe me to all topics or reviews I participate in".

Could you verify yours with the attached screenshot.

It may just be a issue with your profile, Just raise a ticket with NetApp, someone will fix it.

Thanks!

[israelmmi]

Hi, I have those all ticked but still don't receive any notifications.

"Just raise a ticket with NetApp, someone will fix it." - via the office support site or via a different channel?

[Drew_C]

Hi @israelmmi,

I will take a look at your settings and get back to you either in this thread or via a PM.

Let me also ask the obvious question- are you sure they aren't going to your spam\junk folder?

-Drew

[israelmmi]

Hi Drew,

Where you ever able to take a look?

Thanks!

-R

[Drew_C]

I sent two private messages to you that I didn’t hear back from you on. Please take a look at them and let’s continue conversation there.

(You can find the mailbox at the top right corner of the page)

-Drew

[Drew_C]

We've made an update to the DNS record for the email domain that I'm hoping will help resolve this. Further, it is likely to prevent problems for other community members with strict inbound email security rules.

[Drew_C]

Responding to this thread as a test...

Drew

[israelmmi]

Thanks Drew :-).

And yeah, I don't have a SPAM folder.

[Ontapforrum]

Hi,

I have never done this, but try these steps. Regular case creation will cater to NetApp Filer/Software issues, so try this out.

Click on this link:
https://mysupport.netapp.com/eservice/assistant

Login with your netapp account.

Then click on 'Report an issue', see the attached screenshot.

Thanks!