Community Related Discussions

Following communities via email is odd...

ostiguy

I am following | subscribed to the OnCommand Insight section.

 

I receive email notifications for entirely new posts, but not for replies for those posts.

 

Is this the expected functionality? It is pretty annoying to craft a response to a post and find out someone has already answered it, but you weren't notified of the response

 

Matt

2 REPLIES 2

Re: Following communities via email is odd...

peluso

Hi Matt - no, it should not work that way.  I'll follow up with techncial support and get back to you ASAP.  Apologies for the frustration - but appreciate you bringing to our attention.

 

Terri

Thanks so much!
Terri Peluso
Senior Community Program Manager

Re: Following communities via email is odd...

peluso

@ostiguy

 

Please change your settings to recieve 'All Posts' - see attached.  this should do it. 

Go to Subscriptions from your profile drop down:

 

> Subscriptions & Notifications

 

> Notification Settings

 

> For my forum subsciptions, notify me for  ---- All Posts

 

let us know if the behavior doesn't change after changing the setting. 

 

 

Thanks so much!
Terri Peluso
Senior Community Program Manager
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