Data Backup and Recovery Discussions

SMBR stopped working


Hi guys,

I need your help to fix this issue.

I tried to launch SMBR on my exchange server in order to test the recovery.

Everytime I start the application, in the begining everything's fine ( pre scan, scanning log files, ...)

but at the loading the mailboxes source and target. An windows error message appears : the application has stopped working.

When I check, the event viewer, here is the log I found :

<Event xmlns="">

- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <TimeCreated SystemTime="2011-01-07T16:33:52.000000000Z" />
  <Security />
- <EventData>
  <Data>C:\Program Files (x86)\NetApp\Single Mailbox Recovery\SMBR.exe</Data>
  <Data>C:\Program Files (x86)\NetApp\Single Mailbox Recovery\ExchLib.dll</Data>
Is anybody has an idea of what happening ?
Here is my configuration : Exchange 2010 sp1, outlook client installed, snapdrive 6, smbr 6
Thanks in advance.

Re: SMBR stopped working



We are having the same issue, did you find a solution ?

We are using

W2K8 Server R2

Outlook 2010

Snapdrive 6

I read that it does not support vista 64bit in a virtual env, however it did not say that W2k8 is not supported, could this be an issue ?

Re: SMBR stopped working


This issue seems to occur when trying to perform a Single Mailbox Recovery on exchange databases larger than 100 GB.

Suggest try upgrade SMBR to 6.0.2.

SMBR stopped working



This answer/solution was working for me. My customer was having the same issue with SMBR

Upgrade to SMBR 6.0.2 fixed the issue for him,

Thanks and regards,


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