Netapp VSC "failed to find VMWare snapshot"

[lysergicals]

Somewhere along the way VSC stopped working. Trying to set up a new backup job for all of the required entities. I'm getting a lot of "Failed to find VMWARE snapshot smvi" Honestly i did not set this system up and don't know where to start. Looking for a point into the right direction here in how to get this backup job up and running again.

2018-03-06 09:47:32,702 PROGRESS - Starting backup request
2018-03-06 09:47:32,839 INFO - Generating backupName for the scheduleJob f9ca8dce-23f6-42f0-bc9c-0b41d7473e2d is backup_VSC-backup_20180306094732
2018-03-06 09:47:35,995 INFO - Skipping datastore ARCHIVE as it does not contain any valid virtual machine configurations.
2018-03-06 09:47:35,997 INFO - Skipping datastore ISO as it does not contain any valid virtual machine configurations.
2018-03-06 09:47:35,998 INFO - Skipping datastore SWAP as it does not contain any valid virtual machine configurations.
2018-03-06 09:47:36,000 PROGRESS - Backing up datastore(s) ([TEMPLATES (netfs://192.168.100.20//vol/nfs_templates), VM (netfs://192.168.100.20//vol/nfs_vm), VM2 (netfs://192.168.100.20//vol/nfs2_vm)])
2018-03-06 09:47:36,001 PROGRESS - Backing up the following virtual machine(s) ([08R2Template, Windows 7 x86 Client, RemoteAppTemplate, 2008R2Enterprise-64bit, WebDev, RemoteApp6, payroll, Labor64, SQL08R2, Goldratt, Quickbooks, ADC1, RemoteApp, exch10, Index, Bluegrass, ADC2, RemoteApp7, FTP, WSUS1, SIECO, sri-con, WSUS, Security, Intranet, RemoteApp8, vcenter6, SR-Man])
2018-03-06 09:47:37,029 WARN - Virtual machine RemoteApp has disks only on IDE controllers. This virtual machine cannot be used with single file restore.
2018-03-06 09:47:38,229 PROGRESS - Creating storage snapshots for all datastores/virtual machines that are being backed up.
2018-03-06 09:47:39,115 ERROR - Failed to rename snapshot smvi_VSC-backup_novmsnap_20180306094732 to smvi_VSC-backup_novmsnap_recent on volume 192.168.100.20:/vol/nfs_templates
2018-03-06 09:47:39,118 ERROR - FLOW-11019: Failure in NaSnapshotCreateActionWrapper: Failed to rename snapshot smvi_VSC-backup_novmsnap_20180306094732 to smvi_VSC-backup_novmsnap_recent on volume 192.168.100.20:/vol/nfs_templates
2018-03-06 09:47:39,120 ERROR - FLOW-11010: Operation transitioning to abort due to prior failure.
2018-03-06 09:47:39,121 INFO - Destroying snapshot com.netapp.smvi.data.storage.StorageVolumeSnapshot@6f540df4
2018-03-06 09:47:39,417 INFO - Destroying snapshot com.netapp.smvi.data.storage.StorageVolumeSnapshot@10dececd
2018-03-06 09:47:39,428 INFO - Destroying snapshot com.netapp.smvi.data.storage.StorageVolumeSnapshot@2b806031
2018-03-06 09:47:39,516 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine Goldratt
2018-03-06 09:47:39,528 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine WebDev
2018-03-06 09:47:39,539 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine vcenter6
2018-03-06 09:47:39,549 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine 08R2Template
2018-03-06 09:47:39,559 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine FTP
2018-03-06 09:47:39,583 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine Intranet
2018-03-06 09:47:39,593 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine SR-Man
2018-03-06 09:47:39,603 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine Windows 7 x86 Client
2018-03-06 09:47:39,614 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine RemoteAppTemplate
2018-03-06 09:47:39,624 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine SQL08R2
2018-03-06 09:47:39,634 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine sri-con
2018-03-06 09:47:39,644 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine WSUS
2018-03-06 09:47:39,653 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine exch10
2018-03-06 09:47:39,663 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine ADC2
2018-03-06 09:47:39,673 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine Bluegrass
2018-03-06 09:47:39,701 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine payroll
2018-03-06 09:47:39,712 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine Labor64
2018-03-06 09:47:39,721 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine SIECO
2018-03-06 09:47:39,731 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine Index
2018-03-06 09:47:39,741 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine Security
2018-03-06 09:47:39,751 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine WSUS1
2018-03-06 09:47:39,761 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine RemoteApp6
2018-03-06 09:47:39,770 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine Quickbooks
2018-03-06 09:47:39,780 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine RemoteApp7
2018-03-06 09:47:39,790 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine RemoteApp8
2018-03-06 09:47:39,799 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine ADC1
2018-03-06 09:47:39,809 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine 2008R2Enterprise-64bit
2018-03-06 09:47:39,818 INFO - Failed to find VMWare snapshot smvi_1435194f-c960-439b-ae44-f0226d20c36d for virtual machine RemoteApp
2018-03-06 09:47:40,141 PROGRESS - Sent status notification message to [drecore@srinstruments.com]
2018-03-06 09:47:40,147 PROGRESS - Storing logs for backup_VSC-backup_20180306094732 in file .\repository\logs\f9ca8dce-23f6-42f0-bc9c-0b41d7473e2d\backup_backup_VSC-backup_20180306094732.xml

[NAYABSK]

Hello, 

Thank you for reaching NetApp community, i would suggest start looking into VMTOOLS first because NetApp interacts with vmtools to take a snapshot.

May i know the version of VSC and VMTOOLS ?

Thanks, 

Nayab

[lysergicals · Accepted solution]

2018-03-06 09:47:39,118 ERROR - FLOW-11019: Failure in NaSnapshotCreateActionWrapper: Failed to rename snapshot smvi_VSC-backup_novmsnap_20180306094732 to smvi_VSC-backup_novmsnap_recent on volume 192.168.100.20:/vol/nfs_templates

Not sure if what i did was right or if it fixed went wrong but it did get the errors to go away and the backup job now states "Success". But anyways the way i fixed this was to go into netapp oncommand system manager and rename the snapshot "smvi_VSC-backup_novmsnap_recent" to "smvi_VSC-backup_novmsnap_20180306094732" and re-ran the backup. It complained about 2 more volumes so i repeated this for each volume it complained about and poof it looks like there are at LEAST no more errors. Whether or not the backup job is working as intended im not sure.  Im still yet to figure out how to confirm that the backups are working. Between snap manager suite, VSC and all the other backups we have going on here it gets a little hazey for me.